Return Policy

RETURNS 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Items with obvious signs of use.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at coffeemugsneverlie@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items and/or custom orders cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at coffeemugsneverlie@gmail.com within 14 days of receiving the damaged or defective item. Please include a picture of your item in your email. 

Shipping
To return your product, you should mail your product to:

Coffee Mugs Never Lie, LLC
PO BOX 39474
St. Louis, MO 63139
United States

Customers are responsible for purchasing their own postage for returned items. 

Depending on where you live the time it may take for any exchanged products to reach you may vary.

If you are shipping an order over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.